PV Systems Temp Support Duties

· Hours 8-5 Responsibilities during RFP project

· Responsible for running routine reports and queries from the GPV database tables using SQL when needed

· Support computerized system validation testing

· Responsible for PV systems Product Dictionary entries and routine maintenance in databases

· Product Dictionary updates and new entries

· Product Family maintenance

· Product Line updates

· Responsible for triage tickets for system support ·

 1st line of support for PV System tickets

· Support new user set up in PV Systems

· PV Systems set up

· Curricula assignments

· Mailbox maintenance

· Supporting initial login for new users 

· Support Training coordination for PV User community

· New User trainings

· Support communication to PV System User community

· Front line to User community for system support

· Support PV system monitoring and liaise with IT / Vendor to resolve system issues

· Case Type Changes

· Product Family verifications

· Supports review of PV Documentation

· Support PV Documentation organization and archiving

· Supports dashboard maintenance and monitoring

· All other duties assigned by Leadership

Skills

· Experience with GxP computerized systems

· Experience with SQL

· Well organized; ability to prioritize assigned tasks

· Experience working within a team environment

· Experience with customer service Education

· IT or Business Degree (Associate or Bachelors)

Preferred: Experience with global systems and users